Return shipping at your own cost, and the item must be in its original condition and packaging to be accepted. If the products you purchase are non-customized, you can easily process a return, replacement or exchange for a refund within 30 days of delivery.

We cannot cancel the order if the product is already shipped out.

If the order is cancelled you will get full refund. We accept order cancellation before the product is shipped or produced. HiWallArt hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. If you need this product urgently, we recommend purchase our picture products, you will get high-level clear pictures, and no need to pay for shipping.įree Shipping Over $159, otherwise $29.99Ĭustom Picture is Hand made item, please reply us in 24hrs after receive the E-mail about the picture, lead time is from an estimated 2 - 3 days We're so sorry for this inconvenience and hope that you can understand for us. Note: In peak season, your parcel may arrive late than expected delivery. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more. In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.

Production time: The time when your order waits in production queue until being produced. It includes our most popular products and these following time periods: To estimate when you can expect your order, please refer to the time frame below. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. We are still fulfilling orders on a daily basis, however, things are moving slower than they would be in normal conditions.Īs a direct result of the coronavirus (COVID-19) pandemic, production and delivery times have been delayed by up to 7 business days than the time frame below. * Our factories are still operational and every action has been taken to protect the health of our employees and community.

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